DORA Article 28(3)

The DORA Register of Information, Explained

What the Register of Information is, its legal basis (Article 28(3) + ITS 2024/2956), the 15 templates, the xBRL-CSV format, the Q1 2026 deadlines, and the mistakes that got submissions rejected in 2025 — a complete reference for EU financial entities.

Article 28(3) · ITS (EU) 2024/2956 11 min read Updated 2026
Official Basis · DORA Art. 28(3)

What the law requires

Financial entities shall maintain and update at entity level, and at sub-consolidated and consolidated levels, a register of information in relation to all contractual arrangements on the use of ICT services provided by ICT third-party service providers. They shall report at least yearly to the competent authorities the information on that register, and make it available to the competent authority upon its request. — Regulation (EU) 2022/2554 (DORA), Article 28(3), paraphrased. Template & format: Commission Implementing Regulation (EU) 2024/2956.

The Register of Information (RoI) is the single most operationally demanding deliverable in DORA's third-party chapter — a Deloitte survey found that 46% of financial entities rated it the hardest DORA requirement to satisfy. It is not a document; it is a machine-readable relational dataset that maps every ICT contractual arrangement your entity holds, who provides it, what it supports, and where the dependency chain leads.

Supervisors care about it for one reason: the RoI is the primary data source the European Supervisory Authorities (EBA, EIOPA, ESMA) use to designate Critical ICT Third-Party Providers (CTPPs) and to map systemic concentration risk across the EU financial system. Aggregated 2025 register data directly fed the designation of 19 CTPPs in November 2025.

Why the Register of Information matters

The RoI serves four regulatory purposes that all cascade from the same dataset:

The 15 templates: a relational data model

ITS (EU) 2024/2956 defines 15 inter-linked templates. They are not independent spreadsheets — they form a relational model where a change in one table propagates expectations into the others. That relational integrity is exactly what makes automated supervisory cross-checking possible, and why incomplete submissions are easy to detect. The templates group into six layers:

1

Entity layer

The entities maintaining the register and their branch information.

2

Provider layer

Third-party ICT service providers and intra-group ICT providers.

3

Contract layer

Contractual arrangements (one record per contract), annual costs, and exit strategies.

4

Service layer

ICT services received per contract and their service-level objectives.

5

Function & asset layer

Functions supported (with CIF classification), ICT assets, and data classification.

6

Sub-outsourcing layer

Sub-contractors of critical/important arrangements and the sub-contracting chain.

The xBRL-CSV format and controlled vocabularies

Each submission is an xBRL-CSV report package containing a metadata JSON file (report-package.json), one CSV file per template named to ESA conventions, and references to the published ESA taxonomy. Coded fields will not accept free text — you must use:

Submission deadlines: the Q1 2026 cycle

Each financial entity submits its register to its national competent authority (NCA) by the national deadline; the NCA then consolidates and submits to the ESAs by 30 April. The first cycle's entity deadline was 30 April 2025. For the second annual cycle, most authorities set the entity deadline at the end of Q1 2026:

JurisdictionAuthorityEntity deadline
NetherlandsDNB22 March 2026
GermanyBaFin31 March 2026
FranceACPR / AMF31 March 2026
BelgiumNBB / FSMA31 March 2026
IrelandCBI31 March 2026
LuxembourgCSSF31 March 2026
ItalyBanca d'Italia / IVASS31 March 2026
SpainBdE / CNMV31 March 2026
ESAs (consolidation)EBA / EIOPA / ESMA30 April 2026

Always confirm your own NCA's exact date and channel. Deadlines and submission portals are set nationally and can differ from the dates above. The 2026 cycle is more proportionate than 2025: a subset of entities must submit full data, while entities with no material change can confirm their situation is unchanged — subject to NCA instructions.

How to build and submit your register: 6 steps

Inventory every ICT contractual arrangement

List every contract for the use of ICT services, including intra-group arrangements. The golden rule: one register record per distinct contractual arrangement, never aggregated by provider.

Assign and validate LEIs

Every legal entity and provider needs a valid 20-character LEI. Missing or invalid LEIs were behind roughly one third of the issues flagged in the 2025 cycle.

Flag CIF support

Tag each ICT service with whether it supports a Critical or Important Function (CIF). This single flag drives contractual obligations, sub-outsourcing rules and oversight intensity.

Map the sub-outsourcing chain

Document the full chain of sub-contractors for critical/important arrangements — empty sub-outsourcing templates for large cloud providers are an immediate red flag.

Populate the 15 ITS templates

Fill all six layers using ESA controlled vocabularies. Keep reference dates consistent across templates — date mismatches were a common 2025 rejection cause.

Build, validate and submit the xBRL-CSV package

Assemble the report package, validate it against the ESA taxonomy, and submit through your NCA portal before the deadline.

The mistakes that got 2025 submissions rejected

Supervisors reported that, in the first cycle, 35–50% of contracts in the majority of banks had at least one mandatory field missing or invalid. The recurring failure modes were:

For the 2026 cycle, NCAs run automated cross-referencing: inconsistencies between two entities reporting on the same provider, providers absent from registers, or sub-outsourcing chains that "don't exist" for major cloud providers are flagged immediately, with supervisory follow-up likely.

The link to CTPP oversight

The register is the funnel into the EU oversight framework. The ESAs aggregate register data, identify providers that meet the Article 31 criticality criteria, and designate them as Critical ICT Third-Party Providers. In November 2025, 19 providers were designated, each assigned a Lead Overseer (EBA, EIOPA or ESMA). Designated CTPPs must report major ICT incidents to their Lead Overseer within 2 hours and can face periodic penalty payments of up to 1% of average daily worldwide turnover for each day of non-compliance (Article 35(6)).

If one of the 19 CTPPs appears in your register, you must: verify your contracts carry the mandatory Article 30 clauses, tag the concentration risk explicitly, keep a tested exit strategy, and report the relationship to your management body. See the full list and what it means in our CTPP designations guide and the third-party risk pillar.

Score your third-party register risk in minutes

A free interactive tool that surfaces concentration risk, missing clauses and CIF-flag gaps before your supervisor does.

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Frequently Asked Questions

What is the DORA Register of Information?
The Register of Information is a machine-readable register of all contractual arrangements for the use of ICT services provided by third-party providers. DORA Article 28(3) requires every in-scope financial entity to maintain it and report it to its national competent authority. The authorities consolidate the registers and submit them to the ESAs, which use the data to designate Critical ICT Third-Party Providers and assess concentration risk.
What is the legal basis for the Register of Information?
The obligation to maintain and update the register sits in DORA Article 28(3). The structure, templates and machine-readable format are defined by the Implementing Technical Standard Commission Implementing Regulation (EU) 2024/2956.
When is the Register of Information due in 2026?
Most EU competent authorities set the entity deadline at the end of Q1 2026 — 31 March 2026 for Germany, France, Belgium, Ireland, Luxembourg, Italy and Spain, and 22 March 2026 for the Netherlands (DNB). Authorities then consolidate and submit to the ESAs by 30 April 2026. Always confirm your own NCA's exact date.
What format must the register be submitted in?
The xBRL-CSV format: a report package with a metadata JSON file plus one CSV per template, referencing the ESA taxonomy. Coded fields require ISO 3166-1 alpha-2 country codes, ISO 4217 currency codes, 20-character LEI codes and ESA service-type taxonomy codes — free text is not accepted.
How many templates does the register contain?
ITS (EU) 2024/2956 defines 15 inter-linked templates across six layers: entity, provider, contractual arrangement, ICT service, function/asset and sub-outsourcing. They form a relational data model, so a change in one table propagates expectations to the others.
What were the most common 2025 mistakes?
Missing/invalid LEIs (around a third of submissions), aggregating contracts by provider instead of one record per arrangement, over-conservative criticality classification, empty sub-outsourcing templates for cloud providers, and blank exit-strategy fields for critical arrangements. Supervisors now cross-reference submissions automatically.
How does the register relate to CTPPs?
The register is the primary data source the ESAs use to designate Critical ICT Third-Party Providers under Article 31. Aggregated 2025 data fed the designation of 19 CTPPs in November 2025. If a designated CTPP appears in your register, ensure Article 30 clauses are in place, tag the concentration risk and keep a tested exit strategy.
Do entities with no changes still have to submit?
The 2026 cycle is more proportionate: a subset of entities must submit full data, while entities with no material change can confirm their situation is unchanged, subject to their NCA's instructions. The maintenance obligation is continuous regardless.

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